Support

Support

If you have any questions don't hesitate to contact us via the support form below.

FAQ

Frequently asked questions

Chairs

I have trouble getting my wheels into place when assembling the chair, how can i fix this?

When you are pushing the wheels into their place and having a hard time, try wiggle them a bit like shown in the video below and they should pop right in!

My gas piston does not go up or down, did I assemble it wrong?

On top of the gas piston there is a red protective plastic cap which needs to be removed prior to mounting it, see the reference picture below.

I noticed that I need to remove the red protective plastic cap on the gas piston after I assembled the chair, is there a way to do it once already assembled?

Yes, please click the link below for instruction on how to remove the bottom parts of the chair in order to get to the gas piston.

 

CLICK HERE TO READ THE GUIDE

 

I am having a really hard time getting the screws into the backrest while assembling the chair, is there something wrong?

Make sure to clean all the screwholes prior to assembling it, there might be some residue left from the manufacture process of the chair which can cause a little bit of trouble when screwing the screws in place.
Also make sure not to screw one side too tight, if you do that you might end up having a real tough time to get the screws for the other side in place.

I don't understand how to attach the lumbar cushion, what do I do?

To attach the lumbar cushion in place you need to take the lower straps and pull them underneath the gap where the seat and backrest meet. Push them through to the other side, see picture below for reference!

Then take the upper straps and put them inside the cut out (see reference picture below) in the top of the chair and then attach the lower and upper straps into eachother.

How do I clean my PU leather chair?

Cleaning Pu leather is quite easy. Most stains are removed with water and a microfiber cloth.

  • Rubbing alcohol can remove ink stains easily from the PU leather.
  • All-purpose spray will remove liquids from the PU leather.
  • PVC moisturizers, reconditions and polishes PU leather and keeps them from cracking and peeling. This can extend the lifetime of your chair.

How do I clean my fabric chair?

The fabric is 100% polyester and it is marked with the laundry symbol W which is wet cleaning.

  • You can use water-based detergent with a steam vacuum or a dry cleaning detergent.
  • It is important that you use a mild detergent and that you don’t get the fabric too wet.
Manufacturer Warranty

Manufacturer Warranty

Thank you for your interest in the products and services of Arozzi. This Limited Manufacturer Warranty applies to all products purchased from Arozzi or any of our official resellers in North America.

Arozzi promises to repair or replace any Arozzi product or component that is found to be defective in material or workmanship within two (2) years from the date of original purchase so long as you, the original purchaser, still owns it. This is your sole and exclusive remedy. This warranty is subject to the provisions below.

Exclusions:
This warranty does not apply and no other warranty applies to:
• Normal wear and tear, which are to be expected over the course of ownership.
• Modifications or attachments to the product that are not approved by Arozzi.
• Products that were not installed, used, or maintained in accordance with product instructions and warnings.
• Products used for rental purposes.
• Damage caused by the carrier in-transit is handled under separate terms.

Seating Usage: Normal commercial use for seating is identified as the equivalent of a single shift, forty- (40) hour workweek. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner.

A word about color variations, fabrics and finishes:

Arozzi does not warrant the color-fastness or matching of colors, grains, or textures of covering materials.

TO THE EXTENT ALLOWED BY LAW, AROZZI MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AROZZI WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.

Notice to purchasers for home or personal use: Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if you are purchasing this product for home or personal use, the exclusion of implied warranties noted in the above paragraph does not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty applies only to products sold within the United States of America and the Commonwealth of Canada.

To obtain service under this warranty:
Your Arozzi Dealer is our mutual partner in supporting your warranty requests. Please contact your place of purchase for initial or out of box warranty issues. After 60 days, please contact us directly at [email protected] . Please give us full details, including date and place of purchase, nature of defect and your contact information so that we can follow up with any questions. Please allow us a full business day to respond.

Shipping & Returns

Delivery and Tracking

Sales & Delivery
When placing your order please double check your personal information at the checkout before proceeding to payment and finalizing your order, once the order is placed you will not be able to edit that information, also please check your order details and the “ship to” address (if different you’re your residential address). Once the product leaves our warehouse via Bring it can be tracked via a tracking ID provided by email.
We only accept orders online, we will not accept order by email or by phone.

Privacy
All the information we ask for when you place your order is essential for us to process your order and keep you informed. We do not sell, rent or otherwise pass on any personal data to other parties.

Payment
We accept payment via PayPal and credit card.

Shipping
We ship for free within continental US. Orders to Alaska, Hawaii are subject to additional fee. We can not ship to P.O. boxes. Our normal handling time is 1-2 business days, but may be more during the busy holiday season. We will inform you regarding the status of your order. Orders will be shipped with FedEx and you will receive a confirmation by e-mail when your order has been processed and shipped. We will do our utmost to get your order delivered as soon as possible, with exceptions of weather and other conditions beyond our control.

Product Descriptions/Specifications
Arozzi has put effort into making the specifications and descriptions as accurate as possible. However, Arozzi does not warrant that said descriptions/specifications or any other content of this site is error-free. If you have any questions before your purchase which is not answered by the current information you can contact us via our contact page.

Returns
If you are not satisfied with the purchase you must return the product in unused condition and packaged in its original packaging within 30 days from delivery date. Return shipping is the responsibility of the customer.
Refund will be processed when the product has been examined by our RMA.

Contact Support

Support Form

Need help with one of our products? Or maybe you just have a general question for Arozzi? Don't hesitate to contact us!

Address: 2021 E Gonzales Road Oxnard, CA 93036
Phone Number : (Direct Line) +1 (805) 484-0132
TOLL FREE for US/Canada (1-844-4Arozzi)

Assembly Video Guides