Terms and Conditions
The Terms and Conditions directs the way Arozzi US handles the whole purchasing process; from you putting an item in your cart and completing the purchase, to you receiving your order and any eventual after-sales processes.
1. Payment terms
1.1 Available payment methods
Stripe – Pay directly with your credit/debit card.
PayPal – Pay via your PayPal account or your credit/debit card using PayPal’s payment portal (No PayPal account needed).
1.2 Extra Charges
Customers who reside in the state of California are required to pay sales tax on their purchase. All other states will be Tax free.
1.2.2 Shipping outside the Continental US
If shipping is available to a location outside the Continental US such as Alaska, Hawaii, Puerto Rico, or Canada additional shipping charges will be applied.
2. Shipping and delivery
2.1 Order and delivery process.
For all orders purchased through Arozzi.com we use FedEx as our shipping carrier. All orders are picked and shipped within 1 business day. Standard shipping time for the Continental US is 3-7 business days.
All packages are sent from our warehouse in California. When the order has been shipped you will receive an email to the address you entered during the checkout with information on how to track your package. You will also be able to see the tracking information under orders when you are logged into your account.
2.2 Missing or delayed shipments
In some cases, the deliveries can be delayed due to unforeseen circumstances and we cannot guarantee the delivery times that we have written. And a delayed shipment is not a reason for a cancellation of the purchase.
If a package has been lost in transit Arozzi is able to assist the customer in the claim process with the carrier. Please contact us here https://arozzi.com/contact/ so that we can assist you.
2.3 Unclaimed Packages or refusals
For packages that are not claimed at your post office or packages that are denied at the door, Arozzi reserves the right to charge you a handling fee to cover the return cost for the package(s). The fee varies based on delivery country and size of the package(s).
3.1 General Information
We adopt a 30-day return policy which means that all products purchased on this website may be returned to us within the time-frame. You need to contact us within 30 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays. Returned products must be returned in the same condition as they were sent, and they must be sent in its original packaging.
If the product is not faulty, (i.e., if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us, so we recommend that you use a courier service where it is possible to track the shipment.
If the product is faulty when you receive it, please contact us through our contact form and we will assist you (see more information under Manufacturer Warranty).
We reserve the right to give a partial refund in cases when the product(s) is not in an unused condition, is damaged or have missing parts not due to our error.
3.2 How returns work
Contact us through the contact form on our website and attach the invoice to the message as a proof of purchase. And please also write the reason for return. We will then get back to you as soon as possible with information on where to send the product(s). As soon as we have received the product(s) and made an inspection we will inform you of our decision. If a refund is approved, we will automatically credit the purchase to your credit card or original method of payment. If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.
In accordance with our 30-day return policy we offer a full refund on all non-personalized products purchased via arozzi.com. If a refund is approved, we will automatically credit the purchase to your credit card or original method of payment.
5. Manufacturer Warranty
This Limited Manufacturer Warranty applies to all products purchased from Arozzi US or any of our official resellers in North America.
5.1 What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the first two years from the date of purchase.
5.2 Warranty Period.
The Warranty Period for any product purchased from Arozzi Europe or any of the official resellers is 2 years from the date of purchase. A replacement product or part assumes the remaining warranty of the original product.
5.3 What will we do to correct problems?
During the Warranty Period, Arozzi US will repair or replace, at no charge, product(s) or part(s) of a product that proves defective because of improper material or workmanship, under normal use and maintenance. Arozzi US will in firsthand correct the problem by replacing the faulty part(s), at no charge, using new or refurbished replacement part(s).
5.4 What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
- Wear and Tear – Normal wear and tear from daily usage including but not limited to: Softening and flattening of the cushion foam and fibers, Wrinkling, Fading and Peeling.
- Alterations – Damages that have occurred during, or because of modifications of the products that have not been directly approved by us.
- Physical Abuse – Damages or alterations to the structure and/or material of the product, including but not limited to, dents, nicks, stains, or disassembly services; provided, that the defect is caused by such abuse or damage.
5.5 What do you have to do?
To obtain warranty service, you must first contact us through our contact form in order to determine the problem and the most appropriate solution for you. You can find the form here.
If you have any questions about the terms and conditions on this site, don’t hesitate contact us here.
Last updated: 2022-05-23