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Support
FAQ
Before you contact the support team you can check our FAQ to see if you can find the answer yourself.
Warranty & Returns
Here you can find all the information about our warranty, return policies and how the support is handled.
Sales & Delivery
Here you can find our general sales and delivery information.
Assembly Guides
Need Assembly Guides? We got you covered!
Software
Here you can find the Software for our Favo Mouse and Occhio Webcams.
Contact Support
Have any questions or need help with a product, don't hesitate to contact us. Our support team is always happy to assist!
General Questions
Arozzi’s support team is always happy to assist! You can contact them via this form.
Arozzi has a two-year warranty on all of our products.
Yes, Arozzi has many authorized resellers. You will be required to submit proof of purchase upon submitting a warranty claim.
The warranty covers basically everything except damages that are clearly made by the user. This could be stains or scratches for instance. Also, the warranty does not cover normal wear and tear.
You the customer need to submit a warranty claim via our contact support section on Arozzi.com. Please include all requested information such as Name, address, phone, email, proof of purchase, and pictures of the problem. Please also include a brief description of the issue you are having. We will respond within 1 business day with a solution. In most cases we will ship you service parts to replace the defective part that is causing the issue.
No, we only offer email support. But we are quick to answer so no worries there!
Monday – Friday: 8:00 – 5:00 (CST).
We are closed on the Weekends and all Major Holidays.
The support team always replies within 1 business day. If you have not heard back from them something must have gone wrong with the form. You can contact them directly here: service@arozzi.com
In most cases Arozzi’s orders are shipped the same day as ordered (1 business day maximum). Depending on your location the delivery time could be between 3-7 business days.
Please check your spam inbox. If the confirmation is not there you can contact the support team here.
Please contact the support team right away! If the order has not been sent out they will be able to cancel it. Support form.
If delivery is not available to your location most likely we cannot deliver to you directly from us. But you can contact the support team here. They can hopefully help you find a reseller.
You will need to cancel the order and re-submit a new order. If the order has already shipped you will not be able to cancel it. We are unfortunately unable to manually update order information after it has been submitted. For more assistance please contact our team here.
Yes, we have a 30 day return policy so if you are unhappy with your product you can return it. But we do not offer free returns so the delivery cost must be paid by you. You can find more information here.
We have a 30 days return policy which starts when you have received the products. You can find more information here.
No, we do not offer free returns. The return cost must be paid by the customer. But we can help out with a return label so the return costs fall under our account. We will then deduct the cost from the refund. We usually have better deals with the shipping companies so we can get a better price.
No, unfortunately not. If you purchased a product from another reseller you need to contact them about returning the item. But if there are any issues with your product we are of course more than happy to assist you. Just send an email to our support team here.
Product Questions
You can look at our chair guide. This will hopefully help you find the perfect chair for you.
The PU leather is quite resistant to stains. In most cases you just need a damp cloth. For tougher stains you can use an alcohol based cleaning solution. Just make sure to wipe the alcohol away with water afterwards so the leather doesn’t dry out.
You can clean your fabric chair with a damp cloth or dry detergent which usually removes most forms of stains. You can also use a steam cleaner.
Depending on where the noise is coming from, you may be able to fix this issue yourself! Try and find the part that makes the sounds and lubricate it. You can find a detailed guide here.
In order to unlock the tilt-mechanism underneath the seat the left lever must be tilted upwards. And if it’s stuck you can try to lean backwards when you sit in the chair with a bit of extra force. Or you can ask someone to pull the backrest when you are sitting in the chair. This usually does the trick.
The backrest must be attached in order for the tilt-function to work. You need the extra leverage that the backrest provides.
On most model the screws are already attached to the chair. So please double check underneath the seat and on the sides of the backrest. But if they really are missing you can contact our support team using the form at the bottom of this page.
The wheels are made in a PU material and it’s possible they will leave marks on a sensitive floor. If you are worried I would recommend that you use a floormat.
We have a general assembly guide available here. It might not be the exact same model you have but the steps are pretty close to each other for all our different chair models.
100% natural rubber with a top layer of cloth.
Yes! You can find extra mouse pads under accessories.
Make sure that the screws are not tightened all the way during the assembly. In the final step you make sure that everything lines up and first then you go ahead and tighten the screws. You can find a video guide here.
Unfortunately we do not sell kits to convert the regular Arena to the motorized version.
You can find a detailed video guide here.
Microphones
Condenser microphones are quite sensitive, so to make the best of it, you should have it close to your mouth with a low gain. This will ensure that your voice is being picked up while background noise will be at a minimum.
Bidirectional – Picks up audio from the front and back.
Cardioid – Picks up audio from the front.
Cardioid -10 dB – Picks up audio from the front but with reduced sensitivity.
Omnidirectional – Picks up audio from all directions
Mice
Yes the mouse works but the software is unfortunately not supported. You can however control the DPI and LED with the mouse buttons.
You can rebind all buttons and keys through the software that we have available on the product page.
The RGB lighting can be controlled directly on the mouse, or via the software compatible with Windows!
Yes! The mouse has an impressive sensitvity range, from 200dpi to ~16000dpi!
The honeycomb design provides many purposes, the primary two being reduced weight and increased ventilation! It also allowed us to incorporate internal design elements as well.
Headset
Yes there is an audio splitter included which lets you connect the ARIA to most popular consoles such as Xbox, Playstation and Switch.
Yes! The microphone of the Aria headset is detachable.
Velocita Racing Stand
No you can use all chairs that have a five star wheelbase. You can either connect your chair using the provided straps or you can connect the stand directly to the wheelbase. You just need to pull out two of the wheels.
Yes! the Velocita can be adjusted to both left-handed and right-handed setups!
You can find a detailed video guide here!
Thank you for your interest in the products and services of Arozzi. This Limited Manufacturer Warranty applies to all products purchased from Arozzi or any of our official resellers in North America.
Arozzi promises to repair or replace any Arozzi product or component that is found to be defective in material or workmanship within two (2) years from the date of original purchase so long as you, the original purchaser, still owns it. This is your sole and exclusive remedy.
This warranty is subject to the provisions below.
Exclusions:
This warranty does not apply and no other warranty applies to:
- Normal wear and tear, which are to be expected over the course of ownership.
- Modifications or attachments to the product that are not approved by Arozzi.
- Products that were not installed, used, or maintained in accordance with product instructions and warnings.
- Products used for rental purposes.
- Damage caused by the carrier in-transit is handled under separate terms.
Seating Usage: Normal commercial use for seating is identified as the equivalent of a single shift, forty- (40) hour work week. To the extent that a seating product is used in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner.
A word about color variations, fabrics and finishes:
Arozzi does not warrant the color-fastness or matching of colors, grains, or textures of covering materials.
TO THE EXTENT ALLOWED BY LAW, AROZZI MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AROZZI WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.
Notice to purchasers for home or personal use: Federal law does not permit the exclusion of certain implied warranties for consumer products. Therefore, if you are purchasing this product for home or personal use, the exclusion of implied warranties noted in the above paragraph does not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty applies only to products sold within the United States of America and the Commonwealth of Canada.
To obtain service under this warranty:
Arozzi has many valued authorized resellers. However, all after sale support should be directly to Arozzi. If you experience any assemble issues, missing parts, or defective products please contact us directly and we will assist you. You can contact us here on the Arozzi website or email us at service@arozzi.com.
Arozzi offers a 30 days return policy which means that all products purchased on this website may be returned to us within the time-frame. You need to contact us within 30 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays.
Returned products must be returned in the same condition as they were sent and they must be sent in its original packaging.
If the product is not faulty, (i.e. if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment.
If the product is faulty when you receive it please contact us through our contact form and we will help you out (see more information under Manufacturer Warranty).
We reserve the right to give a partial refund in cases when the product(s) is not in an unused condition, is damaged or have missing parts not due to our error.
How returns work
Contact us through the contact form on our website and attach the invoice to the message as a proof of purchase. Please give us the reason for the return in your reply. We will then get back to you as soon as possible with information on where to send the product(s).
As soon as we have received the product(s) and made an inspection we will inform you of our decision. If a refund is approved we will automatically credit the purchase to your credit card or original method of payment.
If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.
For packages that are not claimed at your post office or packages that are denied at the door, Arozzi reserves the right to charge you a handling fee to cover the shipping and handling fee for the returned package.
The fee varies based on delivery location and size of the package.
Undelivered Packages
Arozzi provides you tracking information for you order that is sent as soon as the products ships from our facility. This tracking information will be sent to your email you used during the purchase process (please check your spam folder). It is the customers responsibility to make sure they are available when the package is expected to be delivered. For items that are lost or stolen before the customer has possession it is the responsibility of the customer to file a claim with the shipping carrier. Arozzi is not allowed to file this claim on behalf of the customer and will not be able to refund your purchase after it has shipped.
Shipping
We ship for free within continental US. Orders to Alaska, Hawaii are subject to additional fee. We cannot ship to P.O. boxes or APO/FPO/DPO. Our normal handling time is 1-2 business days, but may be longer during the busy holiday season. We will inform you regarding the status of your order. Orders will be shipped with FedEx and you will receive a confirmation by e-mail when your order has been processed and shipped. We will do our utmost to get your order delivered as soon as possible, with exceptions of weather and other conditions beyond our control.
Returns
If you are not satisfied with the purchase you must return the product in unused condition and packaged in its original packaging within 30 days from delivery date. Return shipping is the responsibility of the customer. Your refund will be processed when the product has been examined by our RMA staff.
Order placement
When placing your order please double check your personal information at the checkout before proceeding to payment and finalizing your order. Once the order is placed you will not be able to edit that information. Also, please check your order details and the “ship to” address (if different from your residential address). We only accept orders online, we will not accept order by email or by phone.
Privacy
All the information we ask for when you place your order is essential for us to process your order and keep you informed. We do not sell, rent or otherwise pass on any personal data to other parties.
Payment
We accept payment via PayPal and credit card.
Product Descriptions/Specifications
Arozzi has put effort into making the specifications and descriptions as accurate as possible. However, Arozzi does not warrant that said descriptions/specifications or any other content of this site is error-free. If you have any questions before your purchase which is not answered by the current information you can contact us via our contact page.
Need help with one of our products? Or maybe you just have a general question for Arozzi? Don't hesitate to contact us! The more information you provide the better we will be able to assist you.
In order to send out spare parts we require the following information from you:
1. Copy of the invoice / receipt
2. Photo of the problem(s)
3. Shipping address
4. Telephone number
*Note that the submissions to this form will be answered in English.