Warranty & Returns
Warranty
Thank you for choosing Arozzi. This Limited Manufacturer Warranty applies to all products purchased directly from Arozzi or any of our authorized resellers in North America.
Warranty Coverage
Arozzi guarantees to repair or replace any product or component found to be defective in materials or workmanship within two (2) years from the date of original purchase — or three (3) years for Arozzi monitors — provided that you, the original purchaser, still own the product. This is your sole and exclusive remedy under this warranty.
* Additional shipping charges may apply for addresses outside the Continental United States.
What’s Not Covered
This warranty does not apply to:
- Normal wear and tear over the course of ownership
- Modifications or attachments not approved by Arozzi
- Products not installed, used, or maintained according to provided instructions
- Products used for rental or commercial leasing
- Shipping damage caused in transit (handled separately with the shipping carrier)
Special Notes on Seating Products
Standard commercial use is defined as a single-shift, 40-hour work week. If a seating product is used beyond this standard, the warranty period may be reduced on a pro-rata basis.
Color & Materials Disclaimer
Arozzi does not guarantee the color-fastness or exact matching of colors, grains, or textures of upholstery or finishes.
Limitations of Warranty
To the extent permitted by law, Arozzi makes no other warranties, either express or implied, including warranties of merchantability or fitness for a particular purpose. Arozzi is not liable for any incidental or consequential damages.
Note to home or personal users:
Federal law does not allow the exclusion of certain implied warranties for consumer goods. Therefore, if you are purchasing this product for home or personal use, the limitation above may not apply. Some states also do not allow limitations on incidental or consequential damages, so these exclusions may not apply in your case. This warranty gives you specific legal rights, and you may have other rights depending on your state or province.
Region
This warranty applies only to products sold and used within the United States and Canada.
Need Help?
If you have issues with assembly, missing parts, or product defects, please contact us directly ,not the reseller. We're here to help! Reach out to us via our Contact Page or email us at service@arozzi.com.
Returns
Arozzi offers a 30 days return policy which means that all products purchased on this website may be returned to us within the time-frame. You need to contact us within 30 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays.
Returned products must be returned in the same condition as they were sent and they must be sent in its original packaging.
If the product is not faulty, (i.e. if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment.
If the product is faulty when you receive it please contact us through our contact form and we will help you out (see more information under Manufacturer Warranty).
We reserve the right to give a partial refund in cases when the product(s) is not in an unused condition, is damaged or have missing parts not due to our error.
How returns work
Contact us through the contact form on our website and attach the invoice to the message as a proof of purchase. Please give us the reason for the return in your reply. We will then get back to you as soon as possible with information on where to send the product(s).
As soon as we have received the product(s) and made an inspection we will inform you of our decision. If a refund is approved we will automatically credit the purchase to your credit card or original method of payment.
If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.
Unclaimed packages
For packages that are not claimed at your post office or packages that are denied at the door, Arozzi reserves the right to charge you a handling fee to cover the shipping and handling fee for the returned package.
The fee varies based on delivery location and size of the package.
Undelivered Packages
Arozzi provides you tracking information for you order that is sent as soon as the products ships from our facility. This tracking information will be sent to your email you used during the purchase process (please check your spam folder). It is the customers responsibility to make sure they are available when the package is expected to be delivered. For items that are lost or stolen before the customer has possession it is the responsibility of the customer to file a claim with the shipping carrier. Arozzi is not allowed to file this claim on behalf of the customer and will not be able to refund your purchase after it has shipped.
Thank you for choosing Arozzi. This Limited Manufacturer Warranty applies to all products purchased directly from Arozzi or any of our authorized resellers in North America.
Warranty Coverage
Arozzi guarantees to repair or replace any product or component found to be defective in materials or workmanship within two (2) years from the date of original purchase — or three (3) years for Arozzi monitors — provided that you, the original purchaser, still own the product. This is your sole and exclusive remedy under this warranty.
* Additional shipping charges may apply for addresses outside the Continental United States.
What’s Not Covered
This warranty does not apply to:
- Normal wear and tear over the course of ownership
- Modifications or attachments not approved by Arozzi
- Products not installed, used, or maintained according to provided instructions
- Products used for rental or commercial leasing
- Shipping damage caused in transit (handled separately with the shipping carrier)
Special Notes on Seating Products
Standard commercial use is defined as a single-shift, 40-hour work week. If a seating product is used beyond this standard, the warranty period may be reduced on a pro-rata basis.
Color & Materials Disclaimer
Arozzi does not guarantee the color-fastness or exact matching of colors, grains, or textures of upholstery or finishes.
Limitations of Warranty
To the extent permitted by law, Arozzi makes no other warranties, either express or implied, including warranties of merchantability or fitness for a particular purpose. Arozzi is not liable for any incidental or consequential damages.
Note to home or personal users:
Federal law does not allow the exclusion of certain implied warranties for consumer goods. Therefore, if you are purchasing this product for home or personal use, the limitation above may not apply. Some states also do not allow limitations on incidental or consequential damages, so these exclusions may not apply in your case. This warranty gives you specific legal rights, and you may have other rights depending on your state or province.
Region
This warranty applies only to products sold and used within the United States and Canada.
Need Help?
If you have issues with assembly, missing parts, or product defects, please contact us directly ,not the reseller. We're here to help! Reach out to us via our Contact Page or email us at service@arozzi.com.
Arozzi offers a 30 days return policy which means that all products purchased on this website may be returned to us within the time-frame. You need to contact us within 30 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays.
Returned products must be returned in the same condition as they were sent and they must be sent in its original packaging.
If the product is not faulty, (i.e. if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment.
If the product is faulty when you receive it please contact us through our contact form and we will help you out (see more information under Manufacturer Warranty).
We reserve the right to give a partial refund in cases when the product(s) is not in an unused condition, is damaged or have missing parts not due to our error.
How returns work
Contact us through the contact form on our website and attach the invoice to the message as a proof of purchase. Please give us the reason for the return in your reply. We will then get back to you as soon as possible with information on where to send the product(s).
As soon as we have received the product(s) and made an inspection we will inform you of our decision. If a refund is approved we will automatically credit the purchase to your credit card or original method of payment.
If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.
For packages that are not claimed at your post office or packages that are denied at the door, Arozzi reserves the right to charge you a handling fee to cover the shipping and handling fee for the returned package.
The fee varies based on delivery location and size of the package.
Undelivered Packages
Arozzi provides you tracking information for you order that is sent as soon as the products ships from our facility. This tracking information will be sent to your email you used during the purchase process (please check your spam folder). It is the customers responsibility to make sure they are available when the package is expected to be delivered. For items that are lost or stolen before the customer has possession it is the responsibility of the customer to file a claim with the shipping carrier. Arozzi is not allowed to file this claim on behalf of the customer and will not be able to refund your purchase after it has shipped.
FAQ
Warranty
Find the answers to most common questions about our warranty.
I have a problem with an Arozzi product. What should I do?
How long is the warranty period?
If I receive a spare part or replacement product, is the warranty renewed?
What does the warranty cover?
How does the warranty work?
The product I purchased arrvied damaged. What should I do?
Can I apply for warranty even if the product was not purchased directly from you?
Do you offer phone support?
What are your office hours?
I have sent the support team a message via the contact form but I have not heard back from them?
FAQ
Returns
Find the answers to most common questions about our Return Policy.