产品质保

产品质保

请详阅产品质保细节和其他重要信息。

如果您有任何疑问,请随时与我们联系!

Manufacturer Warranty

产品质保

感谢您对我们的产品和服务感兴趣!我们此产品保质条款适用于所有 Arozzi Europe 售出产品或者Arozzi欧洲经销商经销的产品。

质保范围
本质保涵盖所有购买之日起两年内的产品。

质保期限
在保修期内,Arozzi Europe 将免费维修或更换质保期内的产品。

保修方法
我们会先优先用新的或者翻新的配件替换缺陷配件。

质保时间
所有从Arozzi 欧洲或者Arozzi 欧洲经销商处购买的两年保质期内的产品

替换的新产品或者配件延续此前购买的产品的保质期

质保范围
以下情况不在质保范围:

  • 不是由产品本身的材料或者工艺缺陷产生的故障或者损坏 (如污渍,划痕和类似问题)

您需要做的
需要保修服务,请通过联系表联系我们,此联系表您可以在右侧选项卡中找到,我们会尽最大努力帮助您。

Return Policy

退换货政策

我们的产品有14天的退换货期,您需要在14天质保期内为此网站上购买的产品做退换货。

请保持退回产品没有损坏且尽量与您收到时的状况相同,请与原始包装一并退回。

如果产品没有故障(例如,您改变主意或因某些其他原因对产品不满意),您需要承担退回运费。 我们建议您使用快递服务来跟踪退回包裹,以确定其送达。

您收到的产品有任何问题,请联系我们,我们将尽最大努力帮助您!(请参阅保修的更多信息)

如果产品已使用,已损坏或者缺少部件,我们保留部分退款的权利。.

退换货流程
请使用我们网页的联系表联系我们,请附您的购买小票,并写清楚您退回的原因。

我们会回复您退回货品的地址

我们收到退货的商品后会做查看然后通知您我们的反馈。

如果退换货成功,我们会将钱自动退还到您的信用卡中或退回到您之前的付款方式。

如果产品损坏,有缺失配件,非原样,您可能不会获得退款,或者获得部分退款,这取决于损坏和产品缺失的严重程度,我们根据具体情况决定。

Unclaimed Packages

无人认领的包裹处理

For packages that are not claimed at your post office or packages that are denied at the door, Arozzi reserves the right to charge you a handling fee to cover the shipping and handling fee for the returned package.

The fee varies based on delivery country and size of the package.

Privacy Policy

隐私政策

本隐私政策规定了Arozzi收集,使用,维护和披露从//arozzi.se/网站(“网站”)的用户(每个“用户”)收集的信息的方式。 本隐私政策适用于本网站以及Arozzi提供的所有产品和服务。

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register an account, places an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Personal information that we collect

  • Name
  • Contact information (e.g. Phone number, Email)
  • Company Information
  • Delivery information
  • Payment information

Other information that we collect

  • Device information (e.g. IP adress)
  • Information about how you (the User) use our website (e.g. which pages you have viewed, the time you viewed them and what you clicked on)

How and why we use collected information
Arozzi collects and uses Users personal information for the following purposes:

  • To process orders – All information that we collect during the checkout is solely used for processing your order. We will ask for your name and delivery information along with the information necessary to make the payment. The information stored can only be accessed internally and we do not share this information with outside parties except to the extent necessary to provide the service.
  • Contact forms – All information that are sent via our forms will be sent and stored in our external mail system. This information is necessary in order for us to provide the best help possible. The name and subject are used so we can differentiate between the different cases. The email address is necessary so we can provide a reply. This information will be stored as long as the case or inquiry is open. During the email conversation we may ask you for additional personal information in order for us to provide you with further assistance. If you are in need of spare parts for example we will ask you for your delivery information.
  • Press List –The Press List is used to inform or notify relevant Press of Press related material. Including, but not limited to, Press Releases, Invitations, News, & Events. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our contact form on our Site.
  • To improve our Site – We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • Geolocation – We use the IP address to determine the User’s country.
  • To send periodic emails – The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.

Third party software
Below is the different partners and software that we use in order to extend the functionality of our website and services.

  • MailChimp – Our press list is stored and managed via MailChimp. For those who have agreed to the Arozzi Press List Subscription we send Press Releases, Invitations, News, Promotions, & Other Press Worthy Notifications.
  • Hubspot – Reserved for Partners, Influencers, Press Contacts, etc. It is utilized for organizing contacts that we do dealings with on a more regular basis.
  • Google Analytics – When someone visits our Site we use a third-party service called Google Analytics. We use this to collect and analyse the behaviour of our Users such as what pages are visited, what links are clicked and other activities. This information is processed in a way that makes it impossible for us to identify a specific person.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

How long we keep information
We keep your information only for as long as it relevant and is warranted for us to fulfil our commitments to you & adhere to legal or regulatory requirements.

  • Billing information is stored for a period of 7 years in accordance with the Swedish accounting and taxation laws
  • If you are a partner, or are a sponsored party, we keep the information for the duration of our contract and/or relationship. Some information may be kept for longer, in instances such as a terminated or expired contract.
  • If you have requested marketing communications, we will keep your data for as long as you keep interaction with us.
  • For most cases, we keep your personal information for about 12 months after the last contact or when your contract has expired. With the exception of legal requirements, we may be obligated to keep your information for longer periods, such as signed contracts.

Access to your personal information
You are entitled to view, amend or delete the personal information that we hold. Email your request to [email protected] Users with an account can also access and amend their information here.

Web browser cookies
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalized web experience. See more information here: Cookies

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy
Arozzi has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, don’t hesitate contact us at: [email protected]

Last updated: 2018-05-21