Políticas

Políticas

Aquí puedes encontrar nuestras diferentes políticas y otra información importante.

Si tienes alguna pregunta, no dudes en contactar con nosotros a través del formulario de soporte aquí.

Garantía del Fabricante

Garantía del Fabricante

Gracias por tu interés en los productos y servicios de Arozzi. Esta garantía limitada de fabricante se aplica a todos los productos comprados a Arozzi Europe o a cualquiera de nuestros distribuidores oficiales en Europa.

¿Qué cubre esta garantía limitada?
Esta garantía limitada cubre cualquier defecto de material o mano de obra en condiciones normales de uso durante los dos primeros años a partir de la fecha de compra.

Período de Garantía.
Durante el período de garantía, Arozzi Europe reparará o reemplazará, sin cargo alguno, los productos o partes de un producto que resulten defectuosos debido a un material o mano de obra inadecuados, en condiciones normales de uso y mantenimiento.

¿Qué haremos para corregir los problemas?
Arozzi Europe corregirá el problema de primera mano sustituyendo las piezas defectuosas, sin coste alguno, por piezas de recambio nuevas o reacondicionadas.

¿Cuánto dura la cobertura?
El período de garantía para cualquier producto comprado de Arozzi Europe o de cualquiera de los distribuidores oficiales es de 2 años a partir de la fecha de compra.

Un producto o pieza de repuesto asume la garantía restante del producto original.

¿Qué no cubre esta garantía limitada?
Esta Garantía Limitada no cubre ningún problema causado por:

  • Condiciones, mal funcionamiento o daños que no se deriven de defectos de material o de fabricación (por ejemplo, manchas, arañazos y problemas similares).

¿Qué debes hacer?
Para obtener el servicio de garantía, primero debes ponerte en contacto con nosotros a través de nuestro formulario de contacto para determinar el problema y la solución más adecuada para ti.

Política de Devolución

Política de Devolución

Adoptamos una política de devolución de 14 días, lo que significa que todos los productos comprados en este sitio web pueden ser devueltos dentro del plazo establecido. Debes ponerte en contacto con nosotros en un plazo de 14 días a partir de la fecha en que los productos llegaron a tu poder y los productos deben ser devueltos sin demoras indebidas.

Los productos devueltos deben ser devueltos en las mismas condiciones en las que fueron enviados y deben ser enviados en su embalaje original.

Si el producto no es defectuoso, (es decir, si has cambiado de opinión o si no estás satisfecho con el producto por alguna otra razón), el coste del envío recaerá sobre ti. Además, es tu responsabilidad que el paquete nos llegue de forma segura, por lo que te recomendamos que utilices un servicio de mensajería donde sea posible realizar un seguimiento del envío.

Si el producto está defectuoso cuando lo recibas, ponte en contacto con nosotros a través de nuestro formulario de contacto y te ayudaremos (ver más información en Garantía del fabricante).

Nos reservamos el derecho de dar un reembolso parcial en los casos en que el producto ya haya sido utilizado, esté dañado o tenga piezas faltantes que no sean debidas a nuestro error..

Cómo funcionan las devoluciones
Contáctanos a través del formulario de contacto en nuestra página web y adjunta la factura al mensaje como prueba de compra. Por favor, indica también el motivo de la devolución.

A continuación, nos pondremos en contacto contigo lo antes posible con información sobre dónde enviar los productos.

Tan pronto como hayamos recibido los productos y realizado una inspección, te informaremos de nuestra decisión.

Si se aprueba un reembolso, acreditaremos automáticamente la compra a su tarjeta de crédito o método de pago original.

Si el producto está dañado, no está en su estado original o le faltan piezas, te informaremos si eres elegible para un reembolso parcial. Esto se decide caso por caso dependiendo de la gravedad de los daños o de las piezas faltantes.

Paquetes no Recuperados

Paquetes no Recuperados

For packages that are not claimed at your post office or packages that are denied at the door, Arozzi reserves the right to charge you a handling fee to cover the shipping and handling fee for the returned package.

The fee varies based on delivery country and size of the package.

Política de Privacidad

Política de Privacidad

En Arozzi nos comprometemos a ser transparentes en todo lo que hacemos y esto, por supuesto, incluye el tratamiento de tus datos personales. Toda la información que recopilamos se utiliza únicamente para brindarte a ti, el cliente, la mejor experiencia posible. No compartimos tu información personal con otras compañías para propósitos de marketing, y no recopilamos más información de la que es absolutamente necesaria.

Esta Política de Privacidad rige la forma en que Arozzi recopila, utiliza, mantiene y revela la información recopilada de los usuarios (cada uno de ellos, un "Usuario") del sitio web //arozzi.se/ ("Sitio"). Esta política de privacidad se aplica al Sitio y a todos los productos y servicios ofrecidos por Arozzi.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register an account, places an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Personal information that we collect

  • Name
  • Contact information (e.g. Phone number, Email)
  • Company Information
  • Delivery information
  • Payment information

Other information that we collect

  • Device information (e.g. IP adress)
  • Information about how you (the User) use our website (e.g. which pages you have viewed, the time you viewed them and what you clicked on)

How and why we use collected information
Arozzi collects and uses Users personal information for the following purposes:

  • To process orders – All information that we collect during the checkout is solely used for processing your order. We will ask for your name and delivery information along with the information necessary to make the payment. The information stored can only be accessed internally and we do not share this information with outside parties except to the extent necessary to provide the service.
  • Contact forms – All information that are sent via our forms will be sent and stored in our external mail system. This information is necessary in order for us to provide the best help possible. The name and subject are used so we can differentiate between the different cases. The email address is necessary so we can provide a reply. This information will be stored as long as the case or inquiry is open. During the email conversation we may ask you for additional personal information in order for us to provide you with further assistance. If you are in need of spare parts for example we will ask you for your delivery information.
  • Press List –The Press List is used to inform or notify relevant Press of Press related material. Including, but not limited to, Press Releases, Invitations, News, & Events. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our contact form on our Site.
  • To improve our Site – We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • Geolocation – We use the IP address to determine the User’s country.
  • To send periodic emails – The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.

Third party software
Below is the different partners and software that we use in order to extend the functionality of our website and services.

  • MailChimp – Our press list is stored and managed via MailChimp. For those who have agreed to the Arozzi Press List Subscription we send Press Releases, Invitations, News, Promotions, & Other Press Worthy Notifications.
  • Hubspot – Reserved for Partners, Influencers, Press Contacts, etc. It is utilized for organizing contacts that we do dealings with on a more regular basis.
  • Google Analytics – When someone visits our Site we use a third-party service called Google Analytics. We use this to collect and analyse the behaviour of our Users such as what pages are visited, what links are clicked and other activities. This information is processed in a way that makes it impossible for us to identify a specific person.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

How long we keep information
We keep your information only for as long as it relevant and is warranted for us to fulfil our commitments to you & adhere to legal or regulatory requirements.

  • Billing information is stored for a period of 7 years in accordance with the Swedish accounting and taxation laws
  • If you are a partner, or are a sponsored party, we keep the information for the duration of our contract and/or relationship. Some information may be kept for longer, in instances such as a terminated or expired contract.
  • If you have requested marketing communications, we will keep your data for as long as you keep interaction with us.
  • For most cases, we keep your personal information for about 12 months after the last contact or when your contract has expired. With the exception of legal requirements, we may be obligated to keep your information for longer periods, such as signed contracts.

Access to your personal information
You are entitled to view, amend or delete the personal information that we hold. Email your request to [email protected] Users with an account can also access and amend their information here.

Web browser cookies
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalized web experience. See more information here: Cookies

Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy
Arozzi has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, don’t hesitate contact us at: [email protected]

Last updated: 2018-05-21